Returns / Refunds / Exchanges Policy
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You are eligible for a Return within 7-days of receiving your order. If you wish to return an item, please initiate a return from the website. Once you initiate a return, the item will be picked up by the SALT Courier Partner on a scheduled date (This is usually within 2-3 days of the return initiation). The item will then be sent back to the SALT attire office. Once we receive the item, we do a Quality Check to ensure the garments fulfill the Condition of Return and process your return thereafter. The entire process may take anywhere between 7-10 days. You will be updated on your registered email and phone number about every step during this return process.
We do not allow returns, refunds or exchanges on Jewellery.
You can initiate a return using the following Steps:
- Go to My Orders
- Select the item you wish to Return and Select one of the following options:
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We do not accommodate Returns or Exchanges for International orders. We recommend carefully reviewing your order before finalizing your purchase. If you need any assistance or have any questions before placing your order, please feel free to contact us. We’re here to help.
Email Us: care@saltattire.com
Call Us: +91 9015904904 -
- T&C for items purchased during Promo code / EOSS Sale / Flat price sale
- Return has to be initiated within 7 days of receipt of product. The refund will be done in the form of a gift card that can be used in future purchases.
- Exchange has to be initiated within 7 days of receipt of product. Exchanges can only be made for available sizes.
- For any additional concerns, kindly email us at care@saltattire.com from your registered email ID.
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If you need to exchange the size for your product, select Size Exchange and enter the new size you want.
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You can return the item and take a full refund back to your SALT Wallet. You can use this wallet money to purchase any other product from us at any time
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Items purchased using Salt credit are eligible for exchange / wallet refund, only once.
Salt wallet credit issued for a Tailored / Discounted /COD orders will not be refunded back to the source of payment / bank account.
(Please feel free to contact us for any query related to the color/size/fabric/style of the item.)
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- Incase you want to return the item and want a refund back to your account, you can select the "Refund to Bank Account" option.
- If you have made an online payment, via card or any other mode, then the amount will be refunded back to your respective card or online source of payment.
- If you have paid COD, then you will need to enter your bank details and the money will be transferred to you via NEFT transfer.
- Please note that the COD handling charges INR 80 collected at the time of payment will not be refunded.
- All COD refunds will be done via NEFT transfer on the following Saturday (and no other day of the week), after your product is received back and a Quality Check is done.
- You shall be responsible for providing information relating to the bank details. In this connection, You undertake that all such information shall be accurate in all respects. And in case you entered incorrect information, SALT Attire will not be liable to pay for such losses.
- Refunds cannot be processed to third-party accounts. The name on your SALT account should match with the name of the bank account holder.
- Some special rules for promotional offers may override our Exchange/ Returns Policy.
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Your Items will be eligible for returns if it fulfills the following conditions:
- With original tags still attached
- Unused and unwashed
- Without any smell of perfume, deodorant or washing powder
- Free of make-up or tan marks
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Once your Quality Check has been done, please allow 8-10 business days to process the refund
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Your discount coupon refund includes the original amount of the returned item + additional 10% of the amount.
1. Minimum Basket Value: The total value of your purchase must meet or exceed the coupon amount.
2. Single Use: This coupon can only be used once and must be applied in a single transaction.
3. No Expiration: The coupon has no expiration date and can be used at any time.
4. Refund Policy: If an order using the coupon is returned, only the original purchase amount will be refunded. The extra 10% is non-refundable.
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1. Discount/Offer : The Discounted /Offer amount is at the brand's discretion and may vary depending on the ongoing sale, event, or promotion.
2. Condition : We offer refunds and exchanges within 7 days of purchase for regular-priced items. Items must be unused, in their original packaging, and with all tags still attached. -
No Return / No Refund: BOGO items are non-returnable and non-refundable.
Damaged or Defective Items: If any item is damaged or defective, please reach out to us at care@saltattire.com. We will assist you in resolving the issue.
Exchanges : Please reach out to us at care@saltattire.com . Exchanges may be allowed, subject to product availability Only. Once availability is confirmed, the customer must ship the item back to us at the address provided and email the tracking details.
Address: Warehouse (Self-shipped Returns):
Holisol Fulfillment Center
Khasra No. 15/13/1/1/1, 18/2, 19/2, 22, 23/1, 17/2/3/1
Village Gadoli Khurd, Sector 37A
Gurgaon, Haryana - 122001