FAQ's
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We accept:
- Cash on Delivery
- All online payments via Debit Card, Credit Card, UPI, Paytm, Net Banking and All Mobile Wallets; Ola Money, freecharge, Mobikwik, JioMoney, Scan n Pay.
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Our Delivery Time Can be anywhere between 3-5 days, depending on your delivery pincode.
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- We provide free shipping within India
- Outside of India, Shipping charges may apply. Please visit our Shipping Policy for more details
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- We will send you an email with the tracking details once your order has been shipped. If you do not receive any email within a week of placing your order, please Contact Us.
- You can always check your order status by selecting My Orders and clicking Track My Order.
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If you wish to raise a request for alterations/exchange/return for an item, please initiate a return from the website.
- 1.You can log into your account on our website, Click on "My orders", and you can select the product you want to return/exchange or give for alterations.
OR - 2. You can exchange/alter by clicking on the view/manage order button on the confirmation email, which is sent to you when you place your order.
- 1.You can log into your account on our website, Click on "My orders", and you can select the product you want to return/exchange or give for alterations.
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Please Note How our Return Process Works:
- 1. Reverse Pickup (1-3 days)
A Reverse pickup will be done by the SALT Courier Partner within 1-3 days. Please keep your package ready. - 2. Item Received back at the SALT Unit (6-7 days)
The reverse garment is then shipped back to the SALT unit. Once your item is picked up, you will be emailed a Reverse Tracking ID and you can track the reverse item. Your return will be processed only after the reverse garment is received back by us. - 3. Processing Refund/Exchange/Alteration (2 days)
Once we receive the item back at SALT, we do a thorough Quality Check to ensure the garments received are unused, unwashed with labels intact. Your exchange/alteration/refund will be processed as requested, after a successful quality check and will be shipped back to you within 2 days.
- 1. Reverse Pickup (1-3 days)
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We charge $25 Shipping Fee for Orders less than $150 and Free Shipping For Orders that are $150 or more
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Once we receive the item back at SALT, we do a thorough Quality Check to ensure the garments received are unused, unwashed with labels intact. If your item has completed the Quality Check and you still haven't received a refund, please email us on care@saltattire.com for the status of your refund.