FAQ's
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We accept:
- Cash on Delivery
- All online payments via Debit Card, Credit Card, UPI, Paytm, Net Banking and All Mobile Wallets; Ola Money, freecharge, Mobikwik, JioMoney, Scan n Pay.
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Our Delivery Time Can be anywhere between 3-5 days, depending on your delivery pincode.
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- We provide free shipping within India
- Outside of India, Shipping charges may apply. Please visit our Shipping Policy for more details
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- We will send you an email with the tracking details once your order has been shipped. If you do not receive any email within a week of placing your order, please Contact Us.
- You can always check your order status by selecting My Orders and clicking Track My Order.
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If you wish to raise a request for alterations/exchange/return for an item, please initiate a return from the website.
- 1.You can log into your account on our website, Click on "My orders", and you can select the product you want to return/exchange or give for alterations.
OR - 2. You can exchange/alter by clicking on the view/manage order button on the confirmation email, which is sent to you when you place your order.
- 1.You can log into your account on our website, Click on "My orders", and you can select the product you want to return/exchange or give for alterations.
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Please Note How our Return Process Works:
- 1. Reverse Pickup (1-3 days)
A Reverse pickup will be done by the SALT Courier Partner within 1-3 days. Please keep your package ready. - 2. Item Received back at the SALT Unit (6-7 days)
The reverse garment is then shipped back to the SALT unit. Once your item is picked up, you will be emailed a Reverse Tracking ID and you can track the reverse item. Your return will be processed only after the reverse garment is received back by us. - 3. Processing Refund/Exchange/Alteration (2 days)
Once we receive the item back at SALT, we do a thorough Quality Check to ensure the garments received are unused, unwashed with labels intact. Your exchange/alteration/refund will be processed as requested, after a successful quality check and will be shipped back to you within 2 days.
- 1. Reverse Pickup (1-3 days)
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We charge $25 Shipping Fee for Orders less than $150 and Free Shipping For Orders that are $150 or more
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Once we receive the item back at SALT, we do a thorough Quality Check to ensure the garments received are unused, unwashed with labels intact. If your item has completed the Quality Check and you still haven't received a refund, please email us on care@saltattire.com for the status of your refund.
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To utilize your Gift Card, please follow these steps:
- Add all the items you wish to purchase to your cart.
- Proceed to the payment page during checkout.
- Enter your Gift Card number in the space provided.
- If the total cart value exceeds the value of your Gift Card, you'll be prompted to pay the remaining amount.
- If the cart value is lower than the Gift Card value, the remaining balance will be stored in the same Gift Card for future use during your next purchase.
If you have any further questions or concerns, feel free to reach out to us at care@saltattire.com
